Informativa sulle spedizioni

Domestic Shipping (USA)

We ship all over the world using FedEx or DHL Express, depending on where you live.

How Long Does It Take?

We usually ship your order within 3 business days (Monday to Friday, 9 AM to 6 PM PT). If you order on the weekend or during a holiday, we'll get it ready in the next 3 business days.

During checkout, you'll see the estimated delivery date!

  • If you choose EXPRESS shipping and place your order before 11:00 AM (PT), we ship it the same day.
  • If you order after 11:00 AM, we ship it the next business day.

Sometimes, there might be delays, but we’ll keep you updated.

Changing Your Order

We are not able to make any changes to the shipping once the tracking number has been created. If you need to upgrade your shipping prior to your order being shipped, please contact Client Services at (310).817.0854. 

Signature Required

Because our items are valuable, someone will need to sign for the package when it’s delivered.

  • If you're not home, you can ask to pick it up at a FedEx or DHL location.

    For this, contact Client Services after the first tracking scan of your package. We will then assist in redirecting your order to the nearest FEDEX or DHL Customer Center, where you can pick it up at your convenience. Remember to bring your tracking number and a government-issued ID when collecting your package.

Shipping to a Different Address

We suggest shipping to the billing address (the address linked to your payment), but if you want to send it to a different place, like a neighbor's house or your workplace, we may need to call you to verify the details. This might cause a delay in shipping.

Shipping to a Workplace

Yes, we can ship to your workplace after we verify your information by phone. Please provide the company name and a phone number.

Tracking Your Order

Once your package leaves our warehouse, you’ll be able to track it completely! Our tracking system will give you real-time updates on where your package is.

Loss or Damage Protection

If anything happens to your package (like getting lost or damaged), don’t worry. We’ll take care of it! We might use FedEx or DHL to get your package to you, depending on which service works best.

Information for International Customers

Customs in Your Country

If you're ordering from outside the USA, you’re responsible for any taxes or fees your country charges when the package arrives.

  • Some countries have rules against bringing in certain products (like items made from exotic skins), so check your country’s rules before ordering.
  • We’ll declare the full price of the item when shipping outside the USA.
  • We can't mark items as “gifts.”