Refund Policy

Refund Policy for Maxim Paris Website

Returns & Exchanges

 

At Maxim Paris, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return or exchange process within 14 days from the delivery date of your item(s).

 

 

Returns and Exchanges Guidelines:

  • Item(s) must be returned within 14 days from the delivery date.
  • The Security Tag must remain intact and attached to the returned item(s), ensuring it is not cut or broken.
  • All terms and conditions outlined below must be adhered to for returns or exchanges to be accepted.

 

 

How to Initiate Returns/Exchanges:

 

 

To initiate the return/exchange process, please follow these steps:

  • Access the "My Area" section on our website.
  • Sign into your account or enter your email address and order number.
  • Select the item(s) you wish to return/exchange and complete the online application form.
  • Upon submission, you will receive an email confirming receipt of your return/exchange request, along with a Return Authorization Number (R.A.N.), shipping label, and instructions for the return shipment.

 

 

Return Shipment Details:

 

  • The return shipment is free when using the courier provided by Maxim Paris.
  • If using a different courier, all associated costs will be the customer's responsibility.
  • Returned items must be shipped from the same country as the original shipment.

 

Size/Color Exchange:

 

  • Exchanges are subject to availability of the desired size or color of the same model.
  • Once the returned item is processed, we will arrange shipment of the exchange item.

 

Store Credit:

 

  • Upon processing of the returned item, customers will receive a store credit code equivalent to the total value of the returned item(s).
    • Store credit:
    • Must be used within three months from the return.
    • Cannot be combined with other store credits.
    • Must be redeemed in full on an order equal to or exceeding the store credit value.

 

Refund:

 

  • Once the returned item is processed, a refund will be issued for the amount paid.
  • Refunds will be made in the original currency and payment method.
  • Shipping costs will be refunded only if all purchased items are returned.

 

Terms & Conditions for Returns and Exchanges:

 

  • Returned item(s) must be shipped in the original Maxim Paris box with all original labels and tags attached.
  • Clothing items must be unworn, unwashed, and unaltered.
  • Shoes and accessories must be returned in perfect condition with original packaging.
  • Swimwear, undergarments, and home items must be returned unused and in perfect condition.
  • Electronics must be returned in their original packaging.
  • Defective or incorrect merchandise must be reported immediately for authorization of return.

 

Non-Returnable Items:

 

  • Items explicitly marked in the underwear/lingerie and beauty sections.
  • Christmas boxes.
  • Special orders or customized goods.

 

Account Monitoring:

Maxim Paris reserves the right to monitor returns closely. Frequent non-compliance with terms and conditions may result in account closure or order cancellation.

For matters not covered herein, please refer to the European Distance Selling Regulation.

Note: In case of any inconsistency between language versions, the English version prevails.