Refund Policy
Refund Policy for Maxim Paris Website
Returns & Exchanges
At Maxim Paris, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return or exchange process within 14 days from the delivery date of your item(s).
Returns and Exchanges Guidelines:
- Item(s) must be returned within 14 days from the delivery date.
- The Security Tag must remain intact and attached to the returned item(s), ensuring it is not cut or broken.
- All terms and conditions outlined below must be adhered to for returns or exchanges to be accepted.
How to Initiate Returns/Exchanges:
To initiate the return/exchange process, please follow these steps:
- Access the "My Area" section on our website.
- Sign into your account or enter your email address and order number.
- Select the item(s) you wish to return/exchange and complete the online application form.
- Upon submission, you will receive an email confirming receipt of your return/exchange request, along with a Return Authorization Number (R.A.N.), shipping label, and instructions for the return shipment.
Return Shipment Details:
- The return shipment is free when using the courier provided by Maxim Paris.
- If using a different courier, all associated costs will be the customer's responsibility.
- Returned items must be shipped from the same country as the original shipment.
Size/Color Exchange:
- Exchanges are subject to availability of the desired size or color of the same model.
- Once the returned item is processed, we will arrange shipment of the exchange item.
Store Credit:
- Upon processing of the returned item, customers will receive a store credit code equivalent to the total value of the returned item(s).
- Store credit:
- Must be used within three months from the return.
- Cannot be combined with other store credits.
- Must be redeemed in full on an order equal to or exceeding the store credit value.
Refund:
- Once the returned item is processed, a refund will be issued for the amount paid.
- Refunds will be made in the original currency and payment method.
- Shipping costs will be refunded only if all purchased items are returned.
Terms & Conditions for Returns and Exchanges:
- Returned item(s) must be shipped in the original Maxim Paris box with all original labels and tags attached.
- Clothing items must be unworn, unwashed, and unaltered.
- Shoes and accessories must be returned in perfect condition with original packaging.
- Swimwear, undergarments, and home items must be returned unused and in perfect condition.
- Electronics must be returned in their original packaging.
- Defective or incorrect merchandise must be reported immediately for authorization of return.
Non-Returnable Items:
- Items explicitly marked in the underwear/lingerie and beauty sections.
- Christmas boxes.
- Special orders or customized goods.
Account Monitoring:
Maxim Paris reserves the right to monitor returns closely. Frequent non-compliance with terms and conditions may result in account closure or order cancellation.
For matters not covered herein, please refer to the European Distance Selling Regulation.
Note: In case of any inconsistency between language versions, the English version prevails.